Concierge

Itineraries Built Around One Guest

A senior concierge designs your Western Australia — quokka mornings on Rottnest, cellar doors, outback detours — timed, reserved and quietly adjusted as you go.

60+

Partner operators

3

Senior concierges

48h

Ideal notice

∞

Requests attempted

The Experience

The region, opened properly

Our concierge desk holds relationships across the state — Rottnest skippers, Swan Valley winemakers, Kimberley pilots, private galleries — so a single conversation becomes a complete programme.

Itineraries thread the resort together too: mornings on the water via private charters, afternoons at Azure Spa, evenings across the dining promenade.

Explore all guest services
Concierge desk planning an itinerary
What is included

Every detail, considered

Rottnest day

Ferry, bikes, quokka spots and a reserved beachfront lunch — sequenced to skip the crowds.

Swan Valley

Cellar doors that don't take walk-ins, with a driver who knows when you've had enough.

Kimberley add-on

For longer stays: scenic flights and station stays coordinated with partner operators.

After-dark access

Late museum openings, private gallery viewings and tables that officially don't exist.

Live adjustments

Weather, moods and second winds — the plan flexes through one message thread.

Family editions

Kid-paced versions with wildlife, beaches and early dinners that still feel grown-up.

Rottnest Island quokka
Signature detail

The 48-hour Perth signature

Our showcase short stay: Rottnest at dawn, Swan Valley lunch, spa hour at five, chef's counter at seven-thirty, Crystal Club after — with the next morning left deliberately empty.

One message thread

Every booking, ticket and change lives in a single conversation.

Local instincts

Concierges who grew up here and know when Fremantle beats the city.

Swan Valley vineyard tasting
Rottnest beach at dawn
Concierge preparing a surprise
How it works

Reserved in four steps

01

Tell us who you are

Interests, pace, budget and the one thing you'd regret missing.

02

Receive the draft

A day-by-day programme with reservations held and alternates marked.

03

We confirm

Every operator, skipper, table and ticket locked before you land.

04

Adjust live

One thread handles changes — sleep-ins, second winds and weather days.

Pricing

Concierge service

A$0

for hotel guests

Itinerary design is complimentary for staying guests; you pay only operators' own rates at partner prices.

  • Senior concierge assigned for the stay
  • All reservations made and held for you
  • Partner rates at operators and venues
  • Live adjustment through one message thread

We described the holiday in one sentence and they built it better than we could have imagined.

The Okafor family

Guests, Dubai

Questions

Before you book

Answers to the questions our concierge hears most often about bespoke concierge itineraries. For anything else, our team replies within two hours.

Visit the full FAQ

Forty-eight hours builds a comfortable programme; we've also assembled same-morning miracles when guests land with no plan.

For staying guests, yes — you pay operators at our negotiated rates, which are typically at or below public prices.

Margaret River, Rottnest and the Swan Valley are routine; Kimberley and Ningaloo extensions run through trusted partner operators.

Drafts are iterative — tell us what felt off and the plan changes. Nothing is booked until you approve it.

Sunburnt Palms

Describe the trip in one sentence

A senior concierge replies with a drafted programme — you edit, we book.