Refunds & Cancellation Policy
How cancellations, changes, no-shows and refunds work for suites, dining, spa, charters and event bookings at Sunburnt Palms.
Last updated: 1 July 2026
Plans change — our refund rules are designed to be fair, predictable and stated before you book. The specific rate rule on your confirmation always takes precedence; this page explains the standard rules and how to request a refund.
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Suite reservations
Flexible rates: free cancellation until 14:00 local time, two days before arrival; later cancellations or no-shows are charged the first night. Advance-purchase rates are prepaid and non-refundable, as flagged at booking.
Date changes on flexible rates are free subject to availability and any rate difference.
Dining and spa
Restaurant reservations are free to cancel up to 4 hours before seating; group and chef's-counter bookings may carry a cancellation window shown at booking. Spa rituals can be moved or cancelled free of charge up to 24 hours ahead; later changes are charged 50%.
Charters, transfers and experiences
Yacht charters and chauffeur bookings cancel free up to 48 hours ahead. Weather-affected charters are always rescheduled free or refunded in full — safety calls are the skipper's.
Concierge-booked third-party experiences follow the operator's own policy, which we state at booking.
Events and celebrations
Event deposits are refundable on a sliding scale stated in your contract — typically 90% back more than six months out, scaling down inside 60 days. Final numbers are due seven days before the event and are billed as confirmed.
How refunds are paid
Approved refunds return to the original payment method within 5–10 business days depending on your bank. Where a booking was made through an agent or third-party channel, refunds are processed through that channel.
Exceptions and goodwill
Medical emergencies, bereavement and government travel restrictions are assessed case by case — contact us as early as possible and we will do what we reasonably can. Nothing here limits your rights under Australian Consumer Law.
Quick answers
For anything not covered here, our team responds within one business day.
We release approved refunds immediately; banks typically post them within 5–10 business days.
Send us the airline notice; flexible bookings are moved free and even non-refundable rates are reviewed case by case in genuine disruption.
On a sliding scale in your contract — up to 90% back early, reducing as the event approaches; the exact schedule is agreed before you sign.
Speak to our team
To cancel, change or ask about a refund, contact reservations at [email protected] or via the contact form — include your confirmation reference for the fastest handling.