Everything guests ask before they arrive
Check-in times, casino entry, dress codes, pets, parking, cancellations and the small print that isn't small — answered plainly, in one place.
Most-asked questions
Can't find yours? The concierge answers every message within two hours — ask directly.
Standard check-in runs from 15:00 and check-out until 11:00. Signature suites carry flexible check-in from 12:00 and guaranteed late check-out until 14:00. Share your flight times and we'll shape the day around them wherever possible.
No — the casino atrium is open to all visitors aged 18 and over with valid photo ID, 24 hours a day. The Crystal Club salons require membership or a member's guest registration.
A current passport, Australian driver's licence or WA Photo Card. Digital IDs are not accepted on the gaming floor; international visitors should carry passports.
Neat casual across the resort. After 18:00, Étoile, the chef's counter and the Crystal Club request evening attire — no thongs, sportswear or caps. The casino floor itself stays smart-casual around the clock.
Secure basement self-parking is free for hotel guests; valet is complimentary with signature suites. Casino, restaurant and spa visitors park free for up to four hours with validation.
Flexible rates cancel free until 14:00, two days before arrival; advance-purchase rates are prepaid and non-refundable. Service-specific rules (spa 24h, charters 48h) are on our refunds page.
Absolutely — family cabanas, adjoining suite pairs, the Young Explorers programme and kids' menus in most restaurants. The casino floor and Crystal Club remain strictly 18+ at all times.
Dogs under 15kg are welcome in Garden Villas with our Pet Concierge package — bed, bowls, lawn access and a walking map of the peninsula. Service animals are welcome everywhere except the gaming floor's restricted zones, per licence rules.
The resort is smoke-free indoors, including the casino. Designated outdoor terraces on level 2 and the lagoon deck's eastern end accommodate smoking; the Humidor lounge is exempt under licence conditions.
Fifteen minutes via Great Eastern Highway. Our chauffeur fleet runs meet-and-greet transfers from A$145; taxis and rideshare serve the porte-cochère around the clock, and the 380 bus stops at the gate.
Wi-Fi, lagoon and fitness access, resort taxes and GST. Signature suites add breakfast for two, private check-in, a named liaison and valet parking — full inclusions on the rates page.
Yes — all six restaurants, Azure Spa, cabanas and charters accept outside guests. Staying guests simply get priority in peak slots and held tables.
Fully — step-free routes throughout, eight accessible suites with roll-in showers, pool hoists at the lagoon, hearing loops in the ballroom and cinema, and service-animal welcome everywhere licence rules allow.
Message us through the contact form (replies within two hours), or write to [email protected]. The concierge desk also answers on +61 8 9362 8888 around the clock.
Living in harmony — the etiquette of the estate
Privacy first
No drones anywhere on the estate. Photographing other guests in shared spaces isn't permitted — your own memories are the only ones that should follow you home.
Pet protocols
Dogs under 15kg in Garden Villas only, on lead in shared areas, with the peninsula's walking route mapped in your welcome pack.
Quiet hours
The park zone keeps 22:00–07:00 silent. Evening venues run later indoors — the river gets to sleep.
How arrival actually works
Before you fly
Suite guests receive a pre-arrival call — bedding, minibar, itinerary and flight number all captured once.
At the porte-cochère
Valet takes the car, porters take the bags; signature guests go straight to the private lift lobby.
In the suite
Check-in completes in your lounge over welcome tea — no desk queue, no paperwork at the counter.
Departure day
Folio settles to your card on file; bags can ride ahead to the airport with the luggage service.
The gaming floor, decoded
Entry
18+ only, photo ID at the door and anywhere on the floor. International guests carry passports.
Dress
Smart casual 24/7 on the main floor; Crystal Club goes tailored after 18:00.
New to tables?
Ask the casino desk for a guided floor introduction — ten minutes, free, no chip required.
Play safe
Voluntary limits, cooling-off tools and support on 1800 858 858 — gamble responsibly.
High-limit and salon questions → the Crystal Club page.
The children's academy
A premium kids' programme that isn't a babysitting room — botanist-led garden walks, painting ateliers, astronomy nights and junior chef sessions, split by age group.
3–6 years
Garden discovery, story atelier, nap-friendly afternoons
7–12 years
Junior chef, telescope nights, river ecology walks
- Qualified educators with first-aid certification and Working with Children checks
- Connecting-suite configurations with a kids' play corner on request
Pets & service animals
- Dogs under 15kg welcome in Garden Villas — A$85/stay Pet Concierge pack
- Bed, bowls, treats and a mapped walking route included
- On-lead in shared areas; off-lead options on the eastern lawn
- Registered service animals welcome resort-wide per licence rules
Accessibility
- Step-free access across all public zones and both towers
- Eight accessible suites with roll-in showers and lowered fittings
- Lagoon pool hoist and accessible cabana on request
- Hearing loops in the ballroom, cinema and event spaces
Fifteen minutes from the airport, ten from the city
Ask us anything — a real person answers within two hours
No bots, no ticket queues. Your question goes straight to the desk that can actually answer it.