Thank you — your message is on the desk
A specialist is reading your request right now. Expect a personal reply — not an auto-response — within two hours during our 07:00–23:00 AWST window.
Your request, step by step
Routed to the right desk
Your topic sends the message straight to the team that owns it — reservations, dining, events, the Crystal Club or concierge.
A named specialist replies
You get a personal answer signed by the person handling your request — with availability, pricing and options attached.
Confirmed your way
Bookings close with a secure payment or deposit link; questions get a direct line back to your contact for follow-ups.
Your reference
SP-000000
Quote this in any follow-up — it links straight to your request.
Reply window
< 2 hours
Desk hours
07:00–23:00 AWST
Urgent line
+61 8 9362 8888
A few things worth two minutes
Worth reading while we reply
Two faster channels
If your request is time-sensitive — a same-day table, a flight in three hours, a salon reservation tonight — skip the queue entirely.
What replying to you actually looks like
A person, named
Every reply is signed — with a direct route back to the same specialist for follow-ups.
Options, not scripts
Real availability, honest pricing and alternatives when your first choice is taken.
Your details, protected
Handled under our Privacy Policy — used for your request and nothing else.
2-hour replies
during desk hours
Named specialist
never a bot reply
Data protected
privacy-first handling
4.9 guest rating
across 4,200 stays
If the reply doesn't arrive
Check spam first — our replies come from a real person's mailbox. Then call +61 8 9362 8888 and quote your reference number; the desk can pull up your request instantly.
Yes — just reply to the specialist's email, or call and reference your request number. Everything stays in one thread.
This form sends a request, not a payment — nothing is charged. The reply will include a secure link if you choose to confirm a booking.
The peninsula will be ready when you are
In the meantime, wander the site — the suites, the salons and the river are all documented in detail.